Cobham has received an Airbus Supplier Support Rating award for 'excellent customer support performance' throughout 2017
FARNBOROUGH, UK: On the occasion of the annual Airbus Suppliers Award ceremony held during Farnborough International Airshow 2018, Cobham Aerospace Communications received an award for its outstanding level of support to operators, confirming Cobham as one of Airbus’s best suppliers.
L:R: Klaus Richter, Chief Procurement Officer Airbus, Eiji Kawaishi, Senior Vice President Cobham Aerospace Communications, Genevieve Laurens Chassagne, Head of Supplier Support Management Airbus, Philippe Mhun, Head of Customer Services Airbus.
The annual Airbus Supplier Support Rating scores suppliers based on input from Airlines in addition to Airbus feedback and perception on product (reliability, documentation, technical issues), service (spares delivery performance, repair performance, communication, warranty administration), and costs (spares pricing, maintenance cost).
This high level of performance is the result of many years of work carried out in collaboration with Airbus to establish and maintain a customer support organisation in line with the standards of the aviation industry and with our commitments to Airbus and customers.
“This award is the in recognition of the efforts deployed in customer satisfaction by both our product and service teams. Cobham Aerospace Communications is very honoured and thanks Airbus for all its help in reaching and maintaining this high level of performance.” said Eiji Kawaishi, Senior Vice President of Cobham Aerospace Communications after receiving this award.
About Cobham Aerospace Communications
Innovating the control and communications technology aircraft depend on.
Our avionics, connectivity and satcom solutions are at the leading edge of technological development.
In the fields of commercial aerospace, defence and security, the innovative, high performance solutions we enable our customers’ assets to perform to their maximum potential.
Cobham offers an innovative range of technologies and services to solve challenging problems in commercial, defence and security markets, from deep space to the depths of the ocean.
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